Frequently Asked Questions
Embroidery
Interested in some high quality custom embroidery? Here's what you need to know.
Embroidery digitizing is the initial setup process, whereby your graphic is converted to an embroidery format file; think of it as small ‘program’, which is read by the embroidery machine as it reproduces your logo in thread.
A well digitized design will make all the difference to the finished quality of your embroidered logo!
As with any digital process, the better the supplied image, the better the final product. While we prefer to work with vector graphics, or high resolution bitmaps, we will work with whatever you provide to create the best possible outcome.* File formats we prefer to work with include: Adobe (eps, ai, or pdf), Coreldraw (cdr), as well as jpg, tif, or bmp. (300 dpi or better is ideal)
*If you do not have print ready artwork, we can create your logo exactly as you want it to appear. There will, however, be an art charge of $40 per hour (one hour minimum).
Most embroidery orders can be completed within 7 to 10 business days.
Important: To begin the order time line, it is crucial that all artwork is approved prior to production.
We accept embroidery orders of all quantities. Small quantity orders will cost more per piece. Normally, our smallest embroidery run is about a dozen pieces.
Screen Printing
Screen printing differs from embroidery. Here's some common questions -- and their answers!
As with any digital process, the better the supplied image, the better the final product. While we prefer to work with vector graphics, or high resolution bitmaps, we will work with whatever you provide to create the best possible outcome.* File formats we prefer to work with include: Adobe (eps, ai, or pdf), Coreldraw (cdr), as well as jpg, tif, or bmp. (300 dpi or better is ideal)
*If you do not have print ready artwork, we can create your logo exactly as you want it to appear. There will, however, be an art charge of $40 per hour (one hour minimum).
24 pieces is the standard minimum.
Screen printed orders may take a little longer, usually not more than 2 weeks.
Important: To begin the order time line, it is crucial that all artwork is approved prior to production.
Promotional Items
Threadscape's more than apparel. Our promotional products will help keep your brand top of mind!
As with any digital process, the better the supplied image, the better the final product. While we prefer to work with vector graphics, or high resolution bitmaps, we will work with whatever you provide to create the best possible outcome.* File formats we prefer to work with include: Adobe (eps, ai, or pdf), Coreldraw (cdr), as well as jpg, tif, or bmp. (300 dpi or better is ideal)
*If you do not have print ready artwork, we can create your logo exactly as you want it to appear. There will, however, be an art charge of $40 per hour (one hour minimum).
For promotional product orders, please allow 3 to 5 weeks.*
Important: To begin the order time line, it is crucial that all artwork is approved prior to production.
* Turnaround times may vary due to product availability.
Minimums vary depending on the item. Please ask us for details.
General
Don't see your question here? Please let us know!
No! It is impossible to showcase every last product we can source for you. This site is a selection of top sellers and items we think may be of interest to our customers. If you don't see the garment or promotional item you are looking for here, please ask, as chances are very good we can find it for you!
We accept cash, Visa, and Mastercard. We can also process debit payments at our shop location. *Please note our terms require a 50% deposit on all orders over $500. **Payment is due upon completion of all orders, no exceptions. We appreciate your understanding.